Shipping & Returns
Order Processing and Shipping
At Magnolia Fragrances, we aim for versatility, so being able to choose a bottle and lid colour enables customers to tailor their reed diffuser to their individual style and home decor.
All Magnolia Fragrances, products are "made to order" to enable the versatility of the products and also to ensure that the products are fresh out of manufacturing straight to your door. Please allow for 7 days between the day of order placement and dispatching.
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Our primary freight provider is Australia Post (Parcel Post, and Express Post).
Tracking details will be emailed upon fulfilment of your order. If you feel you have not received tracking details after 7 days of placing your order, please check your junk email folder in case they are sent there. If you are unable to locate your tracking details, don't hesitate to get in contact.
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Orders are shipped from Ipswich, QLD.
Return & Exchange Policy
In the unfortunate event that an item arrives damaged or broken, please contact us via email with details of the product, and photos, to discuss a refund or replacement product if available. We must be notified within 7 days of receiving the product to be able to process a refund.
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Should you change your mind on your purchase, please email us within 7 business days. A return shipping label will be emailed to you to affix to your parcel and send back.
Please note this return shipping expense will be at the customer's expense. An invoice for shipping costs will be emailed. Once paid, the shipping label will be released. Upon receipt of your parcel to Magnolia Fragrances, a refund will be processed on all re-salable items (i.e. in original packaging and unused).
Return item orders incur a 15% administrative fee.